Cluster Senior Groups & Events Manager

Summary

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Senior Groups & Events Manager for our two Amsterdam properties!

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Who are YOU?

• You see opportunity where others see obstacles, driving revenue, visibility, and impact excites you.
• You don’t just build strategies; you bring them to life and make them perform.
• Conceptual thinking and commercial creativity are your superpowers.
• Your natural habitat is at the intersection of market insights, brand storytelling, and performance analytics.
• You’re just as comfortable in a client pitch as you are crunching KPIs.
• You lead with confidence, inspire with clarity, and always deliver with purpose.
• A born collaborator, you energize teams and cultivate connections, across departments, partners, and platforms.
• You’re not afraid to roll up your sleeves; admin, follow-ups, and CRM are all part of your toolkit.
   

What does the ROLE entail?

Key Responsibilities:

• Lead group and event sales efforts, from initial inquiry through contracting and post-event follow-up.
• Manage key accounts and build long-term relationships with returning MICE clients.
• Oversee the sales processes are executed in line with Hyatt brand standards.
• Facilitate auditing of the sales systems ensuring client follow up is completed in a timely manner and ensuring business is converted.
• Handle Group and Event enquiries, quoting hotel information, rates and availability both verbally to clients and in writing within 24 hours as per agreed guidelines.
• To develop and schedule a calendar of activity throughout the year, focusing on specific targets and to consider quieter periods and how we market the hotel during these times
• Collaborate closely with Revenue, Rooms, F&B, and Operational teams to ensure accurate forecasting and flawless execution.
• To assist in the preparation of the Annual Business Plan and the monthly reforecast of revenues and expenses.
• Analyze business trends and contribute to the hotel’s strategy for increasing group business and conversion rates.
• Negotiate contracts within company guidelines, balancing client satisfaction with profitability.
• Conduct site inspections, and attend (local) industry events to represent the hotel and network.
• Conduct post-event evaluations together with Events Planning/Sales Managers and follow up on feedback to continuously improve services.

Leadership:

• To supervise colleagues within the department, making sure that the correct standards and methods of service are maintained.
• To maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the Department as well as the expectations of all people we serve.
• To conduct regular performance discussions and check-in conversations with colleagues.
• To encourage colleagues to be creative, challenging and recognizing them for their contribution to the success of the business.
• Mentor and guide team members, supporting their development and ensuring alignment with departmental goals.
• To lead following Hyatt’s Leadership Expectations.

Qualifications

What’s in it for YOU?

General Perks:

• A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities

Qualifications - External

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

Your EXPERIENCE

• A degree or certification in Hospitality, Communications, or Business Administration;
• At least 4 years’ experience managing multiple properties and a track record of commercial success;
• Great language and communication skills in English and in Dutch;
• Great organizational and planning skills;
• An eye for detail;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Does the above describe you, the way you love to work and the people you want to work with?